Service Terms and Conditions

Deposit
We require a 50% non-refundable deposit to confirm your reservation. Eye Travel Africa reserves the right to cancel the reservation should we not receive the deposit within 60 days. The balance of payment is required 60 days prior to arrival. Short-lead time reservations, less than 60 days, must be paid in full immediately.

Cancellation
Cancellation of a confirmed reservation (50% non-refundable deposit received) will
result in loss of the deposit. Should a cancellation be received between 60 – 0 days
prior to the due arrival date, a 100% cancellation penalty would be charged. Eye Travel Africa reserves the right to cancel reservations should full payment not be received within 60 days prior to arrival. Cancellation travel insurance should be in place, covering cancellation of travel for any reason.

Payment
Our rates are quoted and payable as shown on the quote in ZAR. Credit card and Payfast are accepted. All payments should be made in full and free of any bank, credit card and Payfast charges.

NO EFT Payments unless arranged.

Travel Insurance
Travel Insurance is recommended, covering for personal effects, personal accident,
medical and emergency travel expenses, as well as cancellation and curtailment – as
the reservation will be subject to cancellation penalties as detailed above.

Visa and Passports
Visa requirements need to be checked before departure. All visitors that need a visa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied.

Reservation Terms & Conditions and Acceptance
Please ensure that you are aware of our reservation terms & conditions. Paying your
deposit with us implies your acceptance of these terms.

Insurance
It is a condition of booking with Eye Travel Africa that you have the correct
comprehensive travel and medical insurance to cover yourself, as well as any
dependents/traveling companions for the duration of your trip to Africa. This is the sole responsibility of the traveler. This insurance should include cover in respect of, but not limited to, the following eventualities:

Compulsory Insurance:
• Emergency evacuation expenses,
• Medical expenses,
• Repatriation expenses

Recommended Insurance:
• Cancellation or curtailment of trip,
• Damage/theft/loss of personal luggage, money and/or goods

Eye Travel Africa and its subsidiary companies, and any person or agent acting for,
through or on behalf of said companies, will not take responsibility for any costs, losses incurred or suffered by the guest, or guests’ dependents or traveling companions. This is with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position of being unable to access such services should they not be carrying the relevant insurance cover.

Health Insurance:
It is compulsory to have full medical, emergency evacuation and repatriation cover for
the full period of time that you are traveling.

Cancellation & Curtailment:
If for any reason you cancel your trip, you could forfeit the entire cost. Should you have to leave prior to completion of your journey, we cannot refund you the cost of the portion of the package you do not complete. In the eventuality of this happening, insurance may cover you, depending on the reason for cancellation and curtailment. Should Eye Travel Africa be willing to do any refund, 10% of the amount paid to cover bank charges on full amount as well as a R500 administration fee will be deducted from the refund amount.

Luggage & Money Insurance:
It is advisable to take out luggage and money insurance especially if you are carrying a substantial amount of cash or expensive camera/electronic equipment. You should always carry such equipment as carry-on items as there is an inherent risk of items of value being stolen from checked-in luggage, or said luggage being delayed or lost.

Claims:
If you anticipate an insurance claim upon your return, be sure to document as accurately as possible any accident, injury, or loss. Police reports and any notes from a
medical practitioner will aid any claim.

Responsibility
Eye Travel Africa and its subsidiary companies – or any person, agent acting for, through or on behalf of said companies – will not be liable for any loss or damage
whatsoever arising from any cause whatsoever and, without restricting the generality of a foregoing, shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.

In addition, the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger.

The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of a foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund.

The person making any booking will, by the making of such booking, warrant that he or
she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.

At Eye Travel Africa we believe that traveling is about exploring different places, learn of the diversity of South African, food, Music and dance, traditions and cultures but most of all "human interaction"